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Last updated on: July 24, 2024
49Rental Locations
14Airport Locations
Map View of Car Rental Locations in Cologne
Alamo
7.6/10
Europcar
8.3/10
Keddy by Europcar
8.7/10
Shouqizuche
8.4/10
Enterprise
9.7/10
Thrifty
7.0/10
AVIS
8.7/10
Budget
8.1/10
GLOBAL rent a car
8.7/10
Hertz
7.3/10
Interrent
9.5/10
Buchbinder
3.5/10
Caro
8.0/10
Reviewed: May 26, 2023
They just wouldn't give me the car, so I had to rent another one from Sixt at the last minute. It's been half a month now and I'm still waiting for after-sales service.
Reviewed: November 1, 2021
Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.
Reviewed: June 27, 2020
Great experience. Friedly staff, clean and good car.
Reviewed: January 5, 2020
Always they are my first choice of rental car company because of their cars, staff and prices
Reviewed: July 16, 2024
Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.
Reviewed: March 26, 2024
Average. There is a mileage limit. You'll be charged if you exceed it. Pay attention to this detail.
I didn't notice the mileage limit and exceeded it by 800 euros.
Reviewed: December 25, 2023
I've rented from Europcar many times, and their service is quite good. Since I handled everything early, I arrived right when they opened and processed everything smoothly without waiting.
Reviewed: September 15, 2023
The car pickup process took a long time and the procedures were complicated.
Reviewed: June 24, 2023
Mercedes A was forcibly replaced with a manual diesel Ford Focus
Reviewed: June 9, 2024
Overall service was good, but the price was a bit high, nearly three thousand for 4 days. The car was in great condition.
Reviewed: February 20, 2024
The service was mediocre. We booked a Volkswagen Golf but ended up with a Dacia, a car I've never heard of. It was clearly the lowest trim in the all-road category.
Reviewed: November 16, 2019
Got downgraded because of a fair in Cologne. But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt. Long waiting time at counter.
Reviewed: July 23, 2019
We booked three Volkswagen Golf station wagons. The customer service said there were only two available and kindly upgraded one for free, clearly explaining that there was no extra charge. However, they didn't inform us what the third car was, nor that it was downgraded. It was a small Skoda Fabia! Moreover, the VW and Skoda cars were in different locations. We had to pick up the VW cars ourselves without staff assistance; whereas for the Skoda, the staff handed the keys to my friend and accompanied them to pick up the car. I didn't even see the keys. My friend, who doesn't speak English and is a bit naive, didn't inform me about the Skoda. After seeing the cars together, I felt a bit angry. So, make sure to check what car you are given when picking up!
Reviewed: June 9, 2024
The overall process was quite smooth, the only issue was having to walk a few hundred meters to pick up the car.
Reviewed: June 28, 2023
additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!
Reviewed: April 20, 2022
Budget me dió un coche de inferior categoria y cambio automático.
Reviewed: May 23, 2018
Like: The staff was so kind and we got the car so soon, with just 500 KM used (that is amazing).
Dislike: I reserved a Mercedes-Benz C-Class (Premium Class), when I went to the station they told me that car is not available, but they didn't give me other cars in the same class (the same class is BMW 328 or Audi A3 ...) I got an Alfa Romeo Giulia that was so good but that was not at the same class with my reserved car.
Reviewed: August 25, 2016
Picked up the car at Cologne train station, few people, completed the procedure within minutes. Returned the car in downtown Munich, fast process. Returned the car a few hours later than scheduled but called the return point in advance, and they charged an extra day.
Reviewed: August 2, 2016
Excellent! The receptionist saw the QEEQ order and there were no additional sales pitches. They simply handed over the car keys for self-service pickup. Returning the car was also straightforward; they just checked the mileage and fuel gauge.
Reviewed: December 10, 2015
Picking up the car was very convenient, no need to wait in line at the counter, and the procedures were very efficient. I booked a Benz A-Class automatic, but received an Opel automatic SUV instead, which was larger with a mileage of 15,000 km and in excellent condition. The car came with built-in navigation and a USB charging port, very practical.
Reviewed: November 9, 2021
This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.
Reviewed: July 31, 2019
The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.
Reviewed: March 19, 2017
The car I reserved was unavailable, but they gave me a free upgrade. Happy!
Reviewed: January 4, 2020
Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.
Reviewed: March 20, 2019
Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.
Reviewed: August 30, 2019
The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).
Reviewed: July 31, 2019
Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.
Reviewed: March 6, 2019
They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.
Reviewed: January 6, 2016
The company is small, but the staff are enthusiastic and attentive. The car is in excellent condition, almost brand new.
