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Live Chat Email Us Service Code: 3831762035
Reviewed: Mon, Jan 23, 2023
About Enterprise: 9.0 /10
The car I booked was unavailable, and they tried to sell me a huge, 3-seater Transporter vehicle used for moving goods/homes. Completely unsuitable for a 1000km family trip. After 2 hours, we got a different car.
About QEEQ: 10.0 /10
Compact | Volkswagen Golf or similar

Relevant Reviews on Enterprise in Germany

x.zhang

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Compact | Volkswagen Golf or similar
Reviewed: Fri, May 29, 2020
“Very good experience”
About Enterprise: 10.0 /10
Very good rental company ! They suggested me a lot of upgrade possibilities... but I don't need them for my trip.
About QEEQ: 10.0 /10
Very good platform. Recommand for everyone !

K.Kostur

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Mini Van | Ford S-max or similar
Reviewed: Wed, Mar 4, 2020
“Ripped off for the warranty case”
About Enterprise: 8.7 /10
We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.
About QEEQ: 7.0 /10

E.Adak

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Nov 18, 2019
About Enterprise: 10.0 /10
It was a very nice experience, everything was very smooth and fast
About QEEQ: 10.0 /10

R.Jakubik

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Standard | Skoda Superb or similar
Reviewed: Mon, Aug 19, 2019
“Easy”
About Enterprise: 9.7 /10
Great Customer Service such a professional agent!
About QEEQ: 7.0 /10
Easy to use app

Stewart

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Medium SUV | Ford Kuga or similar
Reviewed: Tue, Jul 23, 2019
“Horrendous Experience with Enterprise”
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.

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