CAR RENTAL REVIEWS ON EUROPCAR AT DUBAI AIRPORT, DXB

I really dont know were to start from!!! I booked a car on easyrent cars company europcars. I was very very dissapointed with the staff who were running the europcars at Dubai airport. Me my husband and my 2 year old toddler were exhauseted due to the lateness of flight wen walked into europcars 3 staff memebers were free doing nothing besides talking to eacother 1 was in process of serving a customer we waited their for 45 mins and we did not get served my husband approached a stff member 3 Times and he was told wen we call u then come to the desk they were so rude and so unprofessional at the end we walked out due to the wait. So then we booked a car from HERTZ they were very polite and we got a car whithin 10mins.

The deal mentioned A6 or equivalent ans we have got infinity Q50 which is a much smaller car. We could not even put two suitcases in the trunk. Had to carry one if of them in the backseat. My only worry is that on the easyrent website there were much cheaper deals with europecar that showed infinity Q50 or equivalent. So the result is that i dont trust the website anymore as I used to.

Like: The car was in a great condition and friendly staff
Dislike: The pick time was rather long.

Like: New vehicle.
Dislike: Fuel was not filled full. As a result very difficult to return same fuel level

Like: Upgraded us as well!

Like: Vehicle was 2017 model @12k milage, neat and clean Payments and billing was handled correctly and without delays on authorized amount on the credit card
Dislike: Expected 2018 model as communicated by counter while picking up but the car was good

Like: i have been upgraded as the booked category was not available. Appreciate. Helpful staff
Dislike: the location to find the agency in car. better to reach it by metro !!

Like: Overall is very good...only one thing..i ve requested for a navigation system..but not provided
Dislike: NA