In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size
“I will reconsider based on the shuttle experience”
About Thrifty:9.7/10
There was no proper queuing system at the Thrifty shuttle pick up point.
We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX.
The buses that came were either full or people have no consideration that we arrived first.
We ended up having to call UberXL.
L’employé m’a embrouillé avec son histoire d’assurance et au final je n’ai pas payé le prix prévu initialement sur votre site. C’est inadmissible comme méthode. Sinon le véhicule était très bien, pas celui prévu au départ mais son équivalent.
About QEEQ:10.0/10
Facile de réservé sur votre site avec des prix attractifs.
Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.
“Counter Staff forced purchase of full tank of gas”
About Thrifty:6.7/10
The person at the counter insisted that I had to purchase a full tank of gas, and that it was part of the promotion of getting a Ford Fusion. Easyrentcars did not state that and it was not required, but when I told the staff person I would fill up myself, he insisted that he would have to give me a different car. I kept the Ford Fusion and signed the contract with the added cost of a full tank of gas. Then when I went to get the car at the garage, I asked them about the promotion that required me to purchase the gas, and they were totally dumbfounded. They redid the contract without the gas, but still ended up charging almost $20 more then the price quoted by Easyrentcars.com. i had them re-do the price when I returned it, but the whole process was an attempt by Thrifty to not honor the price that was quoted.
About QEEQ:10.0/10
The price quoted was the best, and I would recommend that you at least get a quote from here before booking.
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