CAR RENTAL REVIEWS ON DOLLAR IN SAN FRANCISCO

Like: The car was clean and operated very well.
Dislike: They tried to upsell and the vehicle I was given was not what Ihad reserved.

Dollar did a great job! Fred at SD drop off was great

Dislike: At the end of the trip, the poor man had a lot of pressure because there were a lot of cars being returned at the same time. So, I understand that he was not friendly, however, he was efficient.

Very quick collection process, extra driver for free was a real bonus

Like: Car was awesome , staff friendly
Dislike: Extra taxes. Hard to find the spot (wished directions said it was located inside sheridan hotel).

The car and price were great. Only disappointed was I waited in live almost 45 minutes to pick up

Probably you should notify your employees that you use third party for bookings as well.

Overprice insurace, taxes , etc.

Like: Excellent customer service at return.
Dislike: Car is a bit old

The counter lady that attended to me steal my credit card details and uses it to purchase online but thank God my card issuers have dealt with it now. Please get good integrity staffs to your counter desks

What a fantastic easy to use app and very straight forward comparison with cheaper prices. I love it

Overall the service and car condition was great! Good service from the staff. Had problem with my credit card (CC) and had to wait 15 minutes to transfer and pay my CC so the deposit can deduct from my CC.

Great car we want to buy the same one!

Great deal!

The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.

Easy and straight forward. Only issue was not easy rent cars problem.

Like: Athena was terrific when I turned in the car.
Dislike: Long line when I arrived

We asked for a convertible. The first car had an issue with the roof that we fortunately discovered before we left the garage. We agreed to come back in 5 hours for a replacement as there weren't any available at the time. Second car was identical but without fault. On pick up, the price quoted was higher than agreed on the booking. Only incentive argued did they remove the "satellite radio" extra we didn't ask for and the price dropped to the booking amount plus some tax / fee I'm not sure is legitimate. No issues regarding fuel or damage on drop off, but they did try and charge us for an additional day because of the delayed start despite previously agreeing we could drop it off 5 hours latwe. Again, once we pushed them they met the agreed price without hassle. Overall it seems they try to trick you into paying additional fees without telling you which seems dishonest, but we still enjoyed the hire.

Like: Nice Car - Friendly Staff
Dislike: long signing in for car plus all the paperwork and credit checking

Like: The previous time I rented with you it took almost an hour to get the car - the line was quite long and moved slowly. This time was a breeze, and there was one person functioning as a concierge which made it even easier. Also, I got upgraded to a snazzy new car. Wheeee!
Dislike: nothing.

Dollar is an excellent company to rent a car from and would definitely recommend them to anyone

Like: No hassle
Dislike: N/a

Like: The rental fees includes the insurance
Dislike: No information on the cashier closing hour