CAR RENTAL REVIEWS ON ALAMO AT SAN DIEGO AIRPORT, SAN

Very organized and quite good

Average service.

Like: I was upgraded for a better vehicle for the same cost
Dislike: Nothing I can recall

Excellent company

Thank you

The car wasn't new, it had already covered 80,000 kilometers, which is quite a difference compared to the almost brand-new car I got from Avis last time. The brakes weren't very good and vibrated upon pressing, but it managed the whole trip without major issues. The tire pressure warning came on midway, and I had to find a repair shop to inflate the tires. Picking up the car took a long time mainly due to default recommendations for additional insurance and fuel services, which wasn't ideal. Additionally, the company used pictures of the Grand Cherokee to attract customers, but they actually offered much smaller SUVs. There was a smaller Cherokee, but it was too small so I opted for a Japanese car.

Counter staff at pick up very pushy trying to get us to upgrade. Said he wasn't happy with our choice of car for safety reasons!! Only driving from SD to LA! He said it had no luggage space, no cruise control and no Bluetooth connectivity. It had all 3! Would put me off using Alamo in the future.

Easy to use. However, the App that's advertised is non-existent, which is disconcerting when you try and load it after you've booked.

Like: I want to rent again!!!

Very satisfied

Very satisfied

Like: Great service, you get what ypu paid for.
Dislike: Nothing

All good, but we left a par of kids headset in the Ford we rented in Indianapolis airport and have been in contact via email and phone but the headset has not yet been found.

Fewer people, no long waiting times

Like: Everything was ok

Like: Everything included price.

A bald man deliberately refused to give the car, claiming that Santiago does not allow car rentals to Chinese people.

Like: I had booked a mid size but they were out of stock when we arrived. So we were upgraded to a full size and we chose a Hybrid with a sun roof. After 3 days it only took $8 worth of gas. :)

Quite satisfied, please avoid changing cars during the rental process.

Counter staff added extra options to my booking without my approval. Good thing I picked up on the extra charges and told him to remove it. While it's to Alamo's interest to get customers to buy more options/extras, it's ethically wrong to sneakily add the options to the reservation without consent.

The staff gave clear and precise instructions.

Dislike: I had to go back to hotel to catch my passport!