counter stuff was nice only thing there was not so much stuff to deal with the many people at that busy time of the year ...I had to wait approx an hour +to get the car.
agent pick up at the airport was nice and supportive wish there was a quicker transfer shuttle available...the car was a Ford and had 130000 + km and a bit noisy engine which not good if I had to drive a lot. the check out was quick and easy...Still would recommend this company again...
About QEEQ:8.0/10
easy and great customer support chat line, would recommend again
Worst car rental company I've ever dealt with - used bullying tactics to try to sell me their insurance and when I refused they kept my pregnant wife and little toddler for over 1.5h out in the middle of the night. When we returned the car they tried to charge us for pre-existing damage and it turned out they didn't have a clue about the condition of the cars they are renting out, but still haggled for over an hour. AVOID LIKE THE PLAGUE!!!
That's the second time I rented the car with you guys, the services are great, EXCEPT for one thing. You try to push us to buy your additional insurance too much, it is kind of an uncomfortable situation. I kept repeating over and over that I was not willing to take it, if I didn't have the hotel booked already I most probably would give up of the rental.
About QEEQ:8.0/10
Good as always, I only use this website to rent cars.
“Great car, but high-pressure applied to purchase full indemnity, and bad attitude when declined.”
About KLASS WAGEN:7.0/10
Good:
- The car/condition was excellent.
- drop-off was really quick and efficient, the lady was excellent.
Areas for improvement:
- At the airport pickup, instructions of where to find the Rep were not clear.
- At pick-up the Rep was terrible - he tried to apply a lot of pressure to get me to pay the extra 159 Euros for full indemnity cover, and when I declined his behaviour totally changed from being 'friendly' to being rude and sulky. Unfortunately this negativity is what I will remember most about Klasswagen.
About QEEQ:7.0/10
I opted for pickup/drop-off at terminal, however due to building works it was actually off-site - this should be made clearer as it cost more for that option.
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C.Araujo
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View more >M.Marcu
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View more >Dislike: No complaints at all
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