CAR RENTAL REVIEWS ON RENT PLUS AT PRAGUE AIRPORT, PRG

We faced one major issue when the ADD BLUE red warning light came on. And we were not aware of this problem. We asked around and googled about it - and wasted a lot of time. We spent 24 Euros, filling the Add Blue - this was not informed and I feel this should not have occurred.

We were not aware that the Zero Access that we bought from your company does not kick in - and that we have to pay for all damages before and then your guys would refund it. I am really not happy about this one. When we pay Zero Access we should not be paying anything at all. This should be seamless for us. Next time we would rather go to Rent Plus rather than you all.

the drop off location is hard to be found especially now when road work is in process exactly on the right lane. Also the drop off sign is obstructed by other signs. is impossible to be seen from 200-300m. I was forced to pay a parking ticket of 3£ just because I got lost in parking area. Also I need to double check if the car has any marks... I don't think that a customer can be a damage insurance agent or whatever. Apart of that everything was good and stuff was really helpful.

easy process and navigation. definitely I will use it in future.

Clean car. Great condition. Easy to pick up/drop off. Cheap price compare to other companies. All perfect

Easy process to rent online. My flight was cancelled and they reached out to the company for me to hold my car. Quick to answer emails

very good

I paid for VW Golf "or similar", but got a Skoda Fabia instead. Service counter insisted this is the same category. I did not had internet yet as I just landed from the flight, so I couldn't verify that. Later, after I checked it I understood I got downgraded. This is a fraud. My tip for others: check which Skoda is in your class before you go there, so they won't fraud and downgrade you like happened to me. The man on the counter was nice, but still in general being fraud made me really mad eventually.

they've stoln money from me

Best price i could find for my trip, my car was upgraded to an SUB at the counter. very happy will look to use you again.

Return location was poor and staff unhelpful when we found ourselves in the wrong place

Nous avons mis plus d'1h45 pour prendre possession du véhicule au comptoir de location Rent plus. Il faudrait mettre plus de personnel à la réception clients car l'agent de comptoir nous a précisé que les derniers de la file en avaient au moins pour 3 heures d'attente.

RAS Très bien.

For best performance, the GPS needs a google map to assist. Rent Plus asked for deposit which needs to be paid by credit card and refunded by the card company. This will create the exchange differences from the credit card company.

good

For best performance, the GPS needs a google map to assist. Rent Plus asked for deposit which needs to be paid by credit card and refunded by the card company. This will create the exchange differences from the credit card company.

good

the don't give same as i book and not even better was smaller we i say i book different car the stuff say the website of easyrentcars.com they always put pic of nice car to make you book from them but we don't have this car this was when we pick up but other guy when we drop it back was nice person also still not get back my Deposit he say whine 24 hours but upto today i still not get it back i have paper from them say i retain car was ok its already 7 days

Car was new

No

Good and simple process, I use them pretty a lot

Good support from the staff even although at the end I did not get what I aksed.

I got a free upgrade to 9 seater instead of 7 seater. It was a nice experience to drive such a minibus.

Машина совершенно новая.

Great Service. Very impressed as the last experience with a competitor was terrible. No extra payments were sneakily requested at the counter. And the staff was nice and polite.

It was easy to rent on the website. The price was great and the what I paid online was exactly the hole amount I had to pay. No bad surprises afterward... I recommend to always take the best insurance to make sure you are all covered. Impressed and will book with them again.

I had insurance still they insisted on buying insurance at the desk, which was expensive. They said the insurance which I have got from easyrentcars.com is not easy to claim in case of any issue.

Terms and conditions of insurance should be more clear.

Very helpful staff when drop off,nice and kind

Payment discrepancy due to company computer system

Great service

Great value for money