Staff were great, car was great, the queue to pick up the car was long, and only 2 or 3 staff taking the bookings. Surely the rental company knows exactly how many cars are booked per flight, and can therefore have sufficient staff on hand to deal with the influx. We had prebooked and prepaid, so only had to produce licence and sign off, but still had to wait in queue with others who either hadn't booked at all, or had booked and not paid. It was a long drawn out affair.

At counter, Car categy was not available had to upgrade to get a vehicle

I got up grade the staff was very friendly and nice

Like: Easy to Drop the car off
Dislike: Cars are located a 10 minute walk from the baggage area and Memphis humidity is TERRIBLE

Like: I liked that I was kept up to date and notified when a lower price was available. Also, this was the best price for a car rental.
Dislike: Nothing.