Exciting

Counter staff very helpful although I did have to wait to be seen. Mobile unit in car park not very professional as hotel is closed at present.

Price drop protector did save money but have to wait for refund...

Gr8 job

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

Told I could leave my car for the duration when I enquired via email. Counter staff refused to let me leave the car. This resulted in a £45 charge to leave at the airport car park. Counter staff didn’t care.

Car was great. The wait for the pick-up was over 3 hours at 2 different locations, due to a mistake by Easyrentcars (which they've immediately looked into and hopefully sorted). There was a fast track pickup which I don't think I was offered which I really would have liked.