FOX car rental failed miserably

C.GAGNON

United States

Reviewed: Thu, Oct 10, 2019

About FOX RENT A CAR: 5.7 /10

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

Compact SUV | Kia Sportage or similar

8-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

D.Weber

United States

4-day rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Thu, Nov 7, 2019

“Great all aroiund, will definitely use Easyrentcars next time!!”

About FOX RENT A CAR: 8.0 /10

Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.

About QEEQ: 10.0 /10

Great experience all around. Wonderful price for a good vehicle which met all our needs.

M.BURKETT

United States

10-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 16, 2019

“disappointing”

About FOX RENT A CAR: 7.0 /10

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

About QEEQ: 8.0 /10

Ken

United States

4-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Sun, Sep 29, 2019

About FOX RENT A CAR: 10.0 /10

Tried to book straight with Fox price was higher.

About QEEQ: 10.0 /10

The price was lower than using Fox's site.

R.Trew

United States

3-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 5, 2019

“Fox check in horrific-nearly 1 hour & I was front of a long line!”

About FOX RENT A CAR: 7.3 /10

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

About QEEQ: 8.0 /10

J.Wrobel

United States

8-day rental

Compact | Nissan Versa or similar

Reviewed: Mon, May 6, 2019

“Horrible”

About FOX RENT A CAR: 5.0 /10

Waited in line for a car I reserved on line for over 2 hours and when I got up there was told fox does not have the car I ordered. Was given a van that I could not fit in because I an short. The man who helped get the keys was good and helped me get a small car which is what I ordered. I will not rent from fox again. Long time wait for a reserved car on line. Thanks.

FOX car rental failed miserably

Relevant Reviews on FOX RENT A CAR Tampa Airport

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