Great service but employees overwhelmed with customers Pick up location hard to find and secluded.

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

it was good, my points keep 'expiring' so they are basically not worth anything, always disappointing when companies do that with loyalty points. Unclear if I got an upgrade or not having gone with the diamond membership.

It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.

The platform seems good.

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!

Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs