The car was quite damaged lots of dings a panel missing on the lower side. The fan on the car was extremely loud (I am convinced it is on it's way out). Returning a car with so many dings and scratches is nerve racking for a customer as you always worry that the rental company may not have tracked all of them effectively. Also received the car at 3 quarters full so jad to return it the same...as a customer I dont want to guess at the gas station how much to put in...the convenience of receiving a car full and the expectation of returning it the same is a much better customer experience. I was also sold an upgrade for a "premium" vehicle but have to admit it did not feel that way with all of the above. I did appreciate the navigator and that helped me hugely so that was definitely worth it. Staff were great...car mediocre.