Car good, finding it awful

They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.

Poor quality car albeit it new, incomplete booking process requiring counter time, no pick up at the airport, phone number given by call centre was incorrect, ripped off as usual with car insurance, since paid twice.

portacabin was hard to find and shut when we arrived - were told that if we'd come any later we'd have been charged extra. Was upsold cover having being told that we risked large bills for any potential damage or extra mileage. Then read in paper that Gold Car polled a long way bottom of car hire companies - not suprised

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!

please stop fuel surcharge on diesel car. car check must be done before and after and not only when return. car interior must be clean.make free after hour return