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I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.

Reviewed: Mon, Aug 12, 2019
About ACE: 6.0 /10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
About QEEQ: 7.0 /10
Economy | Ford Fiesta or similar

Relevant Reviews on ACE Heathrow Int l Airport

K.ALAHMARI

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Oct 14, 2019
“Was not be good”
About ACE: 6.0 /10
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,

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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 26, 2019
About ACE: 2.0 /10
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

J.Bott

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Mini | Fiat 500 or similar
Reviewed: Tue, Aug 20, 2019
“It should be more transparent.”
About ACE: 8.0 /10
I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced

R.Thimmarayanagari

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Intermediate | Hyundai Elantra or similar
Reviewed: Mon, May 27, 2019
“Easy Rent Cars is fine. But, my terrible experience is with Green Motion LHR car rental - CHEATERS”
About ACE: 4.3 /10
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
About QEEQ: 8.0 /10
I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.
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Mini | Fiat 500 or similar
Reviewed: Thu, Apr 25, 2019
“Made to wait nearly three hours in the cold to pick up the car. Simply awful.”
About ACE: 7.7 /10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
About QEEQ: 10.0 /10

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