QEEQ
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-1919179574
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
From Australia
+61-1800-984-975
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+65-31585008
Live Chat Email Us Service Code: 6888942336

Terrible

Reviewed: Wed, Jun 19, 2019
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10
Compact | Ford Focus Cabrio or similar

Relevant Reviews on ACE Heathrow Int l Airport

J.McDougall

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Economy | Ford Fiesta or similar
Reviewed: Fri, Nov 8, 2019
About ACE: 10.0 /10
Friendly staff, car was exactly what was ordered with no problems.
About QEEQ: 10.0 /10
Used EasyRentCars.com multiple times and can not be happier. 10/10

P.Spray

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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 12, 2019
“I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.”
About ACE: 6.0 /10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
About QEEQ: 7.0 /10

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Economy | Ford Fiesta or similar
Reviewed: Wed, Jul 10, 2019
“I will never rent from this company (Green Motion) again.”
About ACE: 5.3 /10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
About QEEQ: 10.0 /10

A.Rodrigues Barbosa

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Economy | Ford Fiesta or similar
Reviewed: Wed, Jun 19, 2019
“NEVER BOOK WITH ACE, the correct one is GreenMotion.”
About ACE: 4.0 /10
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Reviewed: Thu, Apr 25, 2019
“Made to wait nearly three hours in the cold to pick up the car. Simply awful.”
About ACE: 7.7 /10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
About QEEQ: 10.0 /10

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