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Live Chat Email Us Service Code: 4680334336

I will never rent from this company (Green Motion) again.

Reviewed: Wed, Jul 10, 2019
About ACE: 5.3 /10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
About QEEQ: 10.0 /10
Economy | Ford Fiesta or similar

Relevant Reviews on ACE Heathrow Int l Airport


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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 12, 2019
“I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.”
About ACE: 6.0 /10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
About QEEQ: 7.0 /10


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Compact | Ford Focus or similar
Reviewed: Fri, Jul 12, 2019
“The worst wait I have ever experienced in my life”
About ACE: 6.0 /10
The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.

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Compact | Ford Focus Cabrio or similar
Reviewed: Wed, Jun 19, 2019
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10

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Economy | Ford Fiesta or similar
Reviewed: Thu, May 30, 2019
“Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included”
About ACE: 8.0 /10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion. One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
About QEEQ: 8.0 /10

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Full Size Van | Volkswagen Transporter or similar
Reviewed: Wed, Apr 24, 2019
About ACE: 4.7 /10
1.Staff was rude.(Person at desk who's name is Ame,was very rude). 2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION. 3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc. 4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you. 5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge. 6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok. 7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.
About QEEQ: 8.0 /10
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