Overall, I was fairly satisfied with the service attitude. However, there was a hiccup where QEEQ provided an incorrect pickup address. The MEX representative on the phone had a heavy Spanish accent and wasn't familiar with Mexico City, so I couldn't understand the city pickup location he provided, only understood that we could pick up the car at the airport branch. Eventually, with the helpful assistance of our Airbnb host, we called MEX again and communicated in Spanish. They wrote down the nearest rental location for us, and after a morning of confusion, we finally picked up the car.

It's very difficult to get through to MEX on the phone. Except for the airport branch staff, the parking lot attendants don't understand English at all. The pickup location is a bit far from the terminal parking lot, make sure to mark it on Google Maps after the shuttle drops you off, or you won't remember where to return the car. The car was just returned and given to another foreign customer without cleaning. Not sure if it's a good or bad thing that they don't check carefully.

Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again

Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!