My wife and I waited 45 minutes to be called to the counter.Then another 15 minutes to get the car. The car was great, a 2019 Kia Forte with 7000 miles. Time is important to me so I would not rent from them again.

I like easy rent a car. I will use them again. Thanks.

When we arrived to pick up the car the price was $60.00 more that what EasyRentCars said it would be plus there were more taxes on top of the 60 more dollars I will not trust what I see anymore.

Wished the price would have been legit.

I won't mention how long it will take to get your car. However, it took me over AN HOUR to get back to the airport on my return!!! even when I begged them multiple times that we would be late for our flight! The staff there were so rude and didn't care about the customers at all. When we arrived to Routes to return the car, the shuttle was just about to leave. My daughter rushed to the driver and asked him to give us two minutes to load the stuff so we could catch the shuttle. The shuttle driver was rude and didn't want to wait for two minutes - he said there would be another shuttle in 10 minutes. We waited and waited, no shuttle showed up. I talked to the front desk staff, the guy I talked to just smiled and said, "Well, I'm not gonna get into this...I'm not the shuttle driver, If you don't want to be late, you should have left enough time. I cannot get a shuttle just for you! " After 40 minutes, the shuttle was back, same driver, so there was not another shuttle at all. We rushed to put our luggage into the shuttle. But the shuttle driver said:"No I'm not going back to the airport! I'm off work, I'm going home!! There should be another shuttle in 10 minutes" We were shocked and had to return to the front desk staff. He said:"There is nothing I can do for you, just wait for 10 minutes for the other shuttle." I almost cried and said, there is no another shuttle:"We have waited for 45 minutes!" By the time there was less than an hour from our flight departure, there was still no shuttle. I was trying to get an Uber but that would be time for the Uber driver to locate us. Both of my girls cried and we were so desperate. The staff there looked at us like this was a joke. Finally shuttle came, when I got back to the airport, there was less than 45 minutes left from the departure! I just couldn't believe this happened at a car rental company. They have no professional ethics! It was both humiliating and outrageous!!

Waited way too long, but the young man that serviced us was wonderful!

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.