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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3647453087
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3647453087
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Stay Away from Routes Car Rental!! You'll miss your flight because no shuttle back to the airport!

Reviewed: Sat, Jun 29, 2019
About Routes: 4.0 /10
I won't mention how long it will take to get your car. However, it took me over AN HOUR to get back to the airport on my return!!! even when I begged them multiple times that we would be late for our flight! The staff there were so rude and didn't care about the customers at all. When we arrived to Routes to return the car, the shuttle was just about to leave. My daughter rushed to the driver and asked him to give us two minutes to load the stuff so we could catch the shuttle. The shuttle driver was rude and didn't want to wait for two minutes - he said there would be another shuttle in 10 minutes. We waited and waited, no shuttle showed up. I talked to the front desk staff, the guy I talked to just smiled and said, "Well, I'm not gonna get into this...I'm not the shuttle driver, If you don't want to be late, you should have left enough time. I cannot get a shuttle just for you! " After 40 minutes, the shuttle was back, same driver, so there was not another shuttle at all. We rushed to put our luggage into the shuttle. But the shuttle driver said:"No I'm not going back to the airport! I'm off work, I'm going home!! There should be another shuttle in 10 minutes" We were shocked and had to return to the front desk staff. He said:"There is nothing I can do for you, just wait for 10 minutes for the other shuttle." I almost cried and said, there is no another shuttle:"We have waited for 45 minutes!" By the time there was less than an hour from our flight departure, there was still no shuttle. I was trying to get an Uber but that would be time for the Uber driver to locate us. Both of my girls cried and we were so desperate. The staff there looked at us like this was a joke. Finally shuttle came, when I got back to the airport, there was less than 45 minutes left from the departure! I just couldn't believe this happened at a car rental company. They have no professional ethics! It was both humiliating and outrageous!!
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

A.Garcia Nieto

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jul 12, 2019
“I rented a Toyota Corolla and I got instead a much bigger and better car, so perfect”
About Routes: 7.3 /10
They did not have record of the insurance we had already booked with easyrentcars, and they tried to make us purchase it again. Besides, they offered us a device to pay for tolls but they were unclear with the price until we were about to pay.
About QEEQ: 8.0 /10

A.Mantri

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Jun 9, 2019
About Routes: 7.3 /10
had an issue with the back doors all the time

P.Moulson

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Feb 9, 2019
“Bald tires on rental car. Rude counter staff.”
About Routes: 5.0 /10
I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport." Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google. "Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me. As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!
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J.Farner

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Economy | Kia Rio or similar
Reviewed: Mon, Sep 10, 2018
“Good”
About Routes: 8.8 /10
Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced.
Dislike: Wait time. Was worried about being late for my plane.

Jay

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Wed, Jun 20, 2018
“Excellent”
About Routes: 10.0 /10
Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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