Although I’d purchased the upgrade insurance I was slightly perplexed by the woman at the counter who seemed to suggest my insurance wasn’t for full cover. The language barrier was difficult at particular times almost to confuse me more!

Easy to rent with!

Long queue to pick up (30mins) Scaremongering to upsell additional insurance which was more expensive than the rental! Because I didn't take insurance, didn't even tell me where to find the car just got given keys. Picked up during a storm and the car was missing a wiper! (known damage)

No complaints with easyrent, have used many times, will use again.

Took over 2 hours to collect the car. Very slow and priority and express customers went first. Complete shambles at the airport.

I waited 1 hour and 45 minutes for my car at Alicante airport. It’s a chaotic mess I will never book with this company again and will go out of my way to share what was a terrible experience. By far the worst service I have received anywhere in the world!

They took one hour of our time for the pick up as they didn’t allow us to pay with a debit card just because we didn’t make the booking with them, and we as through easy rental car. Also, they wanted to charge us again for the insurance when we already paid for that in advance. The staff wasn’t qualified and they were also very rude