I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.

The platform is very easy to navigate. The car hire process is smooth and very reassuring. The platform stands up well in price comparison tests to other platforms. I have had zero issues using the Easyrentcars app.

Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.

All good from EasyRentCars end. Thanks

The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.