A very Good and Comfortable Driving experiences at London

Very good customer service best I’ve experienced

Excellent service from Alamo, only 10 mins to get going, car new and nice, staff very friendly and knowledgeable, first class service, will use again.

Easy to book and good prices, will use again.

The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.

Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.

The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.

It was very easy to book using the Easyrentcars App.

Like: Hybrid
Dislike: Wish navigation system had been explained how to use.