Rental spoilt by alternative vehicle supplied.

The only problem we had with the car was a flat tyre on the motorway. Which as the car did not have a spare tyre resulted in a three hour wait at the side of the motorway and we had get the tyre replaced at a cost of 204 pounds. As we had paid for zero excess this was refunded by the hire company. Some to think about when hiring a car. Arnold Clark were helpful and the service was quick and efficient.

The instructions about where to meet the transport at Inverness was not clear otherwise everything was very good

Focused on customer service. Large staff helping out. Process was fast smooth and efficient.

Booking was easy and more affordable than going direct.

This was the first time I rented from Arnold Clark thru QEED, and I loved it. Airport pick-up of rental cars costs more because of location surcharge, so I opted to pick-up at its city location (Inverness, Scotland). The webpage instructions on where to meet Arnold Clark's shuttle were too simple, and I could not find it. So I called and was further instructed by phone. After I finally found it, the ride into town was smooth. The local agent (forgot his name) who helped me collect the car was the best I've ever seen. Not only did he go over the rental agreement clearly and quickly, he spent a lot of time documenting existing exterior damages and explaining a few practical features of the Peugeot 208 assigned to me. When I returned the car 9 days later, I did not have time to examine the car with their agent and hopped on the airport shuttle immediately. This was not wise, but I was pressed by time and I was sure that there were no new exterior damages. Two days later Overall, the experience was the best in my years of foreign trips. I would recommend Arnold Clark to anyone looking to rent in Scotland.

Booking by QEEQ was simple. Price Drop check was a very nice feature to have. I would use QEEQ again without hesitation.

I waited a long time picking up the car (45 mins)