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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1886955126
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1886955126
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Search for EZU Car Rentals in Queenstown

Skimping on the safety of babies - shame on Ezu!

Reviewed: Thu, Oct 20, 2022
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve the vehicle condition and their service. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
Nissan Tiida image
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Economy | Nissan Tiida or similar

Relevant Reviews on EZU QUEENSTOWN AIRPORT

Zomba

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Economy | Kia Rio or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Wed, Jun 22, 2022
“Rental was okay i think, would have been great we would have got the car which we booked for”
About EZU: 9.0 /10
The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel
About QEEQ: 8.0 /10
Good Platform for booking car rentals

Pete

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Fri, Mar 5, 2021
“Cheap price but premium service”
About EZU: 9.0 /10
Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!
About QEEQ: 9.0 /10
Very easy process and the best price by quite some margin

D.McKenzie

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Sat, Nov 14, 2020
About EZU: 10.0 /10
Check in took much longer than expected but vehicle condition was good and we were upgraded at no extra charge
About QEEQ: 10.0 /10

s.ponce

View more >
Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Thu, Aug 20, 2020
About EZU: 9.0 /10
team was great in helping out! thank you ezu team!
About QEEQ: 8.0 /10

C.Kumar

View more >
Medium SUV | Toyota RAV4 Guaranteed model
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Sat, Aug 17, 2019
“It was a pathetic experience. Poor service and no one wanted to hear about our problem....”
About EZU: 3.3 /10
It was a very pathetic experience with EZU. There was an incident with the GPS for which I paid $40 cash and just didn’t get a chance to use it because the GPS dropped and screen cracked. I informed Grace of EZU that this has happen the very first day and upon returning the vehicle I was told by Frank of EZU that I will be charged $300. I told Frank that I won’t be paying a single cent because it was not my fault the the GPS fell down as it was installed on the glass by EZU employee. I should get a refund of $40 as I was not able to use the GPS at all and informed Grace on a good faith. I used my mobile for navigation for the entire trip. Also I got a vehicle which had scratch and informed EZU of the same before driving the car off their drive away and the response from EZU is that we are aware of the same.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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