Hassle free pick up and drop off.

we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.

Everything was fine

Slight confusion of where to get the bus to pick up car. Friendly helpful efficient car rental staff. Car very good brand new condition.

Easy to use and navigate around booking process.

Good and friendly staff, who speak and understand English quite well!

Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Like: The vehicle was clean and in good condition. In addition, it had both GPL and benzine capabilities so we saved using GPL.
Dislike: We had to turn in the vehicle already washed. In addition, every little scratch gets recorded on case more scratches appear. We were careful and returned the vehicle in great condition, but some scratches should be considered normal wear and tear. Larger and more notable scratches may be worthwhile annotating, but not the small door dings and similar scratches.