ECOVIA CAR RENTAL REVIEWS

Great service and nice and clean car - even got an upgrade and great tips on cheaper fuel.

The customer service and the information provided on international driving license were incorrect and therefore very confusing. I needed to call the rental company myself to get the correct answer. Otherwise happy with the booking platform.

All ok

Very smooth

Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.

Great service!

Worst of all time in my life... They charged me over 80 EUR for a plastic hubcap "damage" that I could not prove has been caused before the pick-up. Fortunately, I had extra insurance from Easyrentcars that paid for the total amount of this rip-off charge, but it has caused me a lot of time-consuming hassle.

It was an easy and good experience. I would come back again before my next trip.

Very good

Very smooth

All good

Very smooth

Very smooth

Very smooth

The staff were particularly helpful and strictly honest. A refreshing change from other local car firms.

No problems - no more can be said.

Very smooth at counter

Very smooth

Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .

Fast act and received email from EasyRentCars after we called our insurance .

Good and friendly staff, who speak and understand English quite well!

Counter staff very friendly and helpful.

Good prices and rent a car dealers, confirmation and docs not fully clear and correct, can be improved.

The car was badly damaged by someone who had previously maliciously scratched the bonnet and doors, it was quite embarrassing to drive around in a car like that.

Everything was fine

Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...

Great service. Even reduced the price. Good comms. Just need to make sure I pick another hire car company.

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.

Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.

We thought that we are getting a fiat 500 but the lady from the counter advised us to take a Kia picanto so as it is better equiped and has a much lower risk of being stolen. That was a funny and scary proposal at the same time. All good.

Very helpfull customer service.

Staff at ecovia not helpful but in all my years of renting car very few staff at car rental offices have much customer service skills. We had a upgrade so from a Fiat 500 to a opal mocca so that’s why space in car excellent

Good

Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.