We were totally ripped off either by Europcar or QeeQ, or both

We were totally ripped off either by QeeQ or Europcar or both

As always, a very good service at Europcar. The only detail: this time the car was scratched on a lot of places, but that did not interfere with the vehicle's conditions so everything went smooth :-)

no price drop: I guess we had a very interesting rate because when I checked again 2 weeks, 1 week and a few days prior to our car rental, prices did only go up (and quite a lot)

Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car. We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.

El vehiculo bien equipado, espacioso. El tiempo de proceso para la firma del contrato fue un poco lento. Lo negativo y desagradable fue la atencion del personal que entrega el coche muy poco amable y muy apurado, ademas el vehiculo tuvo una limpieza somera, rastros de cigarrillo sobre las alfombras y un fuerte olor a cigarrillo.

Excelente plataforma de reserva, completa y facil a reservar. Ademas buena asistencia en caso de dudas.

Car was in a different terminal than where I landed....Europcar was kind enough to bring it to where I was. Though the car was in a usable but damaged condition at various places. They were kind enough to note the same on the contract but I expected to get a car in good condition.

It's relatively expensive...but otherwise smooth.