Definitely will be back and rent another car

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.

Good job. Hope you can see why europcar has charged extra!

The cleanliness is very bad. There are clay all over the car from car washer. It’s like the wash the car but just left it dry by themselves.

Collection car at Munich Branch is terrible. The counter staff (Aunty) is rude and dont speak english. For return car, there is no damage charges shown to us. We still pending for their reply.

Good. Helpful. Good follow up after sales

En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente. En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir. El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.