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Was forced into accepting extra charges or leave. Goldcar - never again

Reviewed: Fri, Nov 12, 2021
About GOLDCAR: 6.0 /10
I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.
About QEEQ: 9.0 /10
Compact | Ford Focus Estate or similar

Relevant Reviews on GOLDCAR in Portugal

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Mini | Opel Adam Convertible or similar
Reviewed: Fri, Jan 10, 2020
“A good experience.”
About GOLDCAR: 9.0 /10
The location is not at the airport, however there is a shuttle service. Customer service was good.
About QEEQ: 10.0 /10
Always a simple, easy process. Thank you.

Famille Vincent

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Economy | Ford Fiesta or similar
Reviewed: Mon, Sep 9, 2019
“Surprise, surprise, méprise”
About GOLDCAR: 6.0 /10
La pression mise pour prendre une assurance supplémentaire à celle des clients La clarté des informations même avec 2 personnes bilingues et un anglophone parce que nous avons dû nous faire expliquer par 3 fois le produit qu on nous a finalement vendu On a aussi insisté pour surclassement le type de voiture nous faisant croire que notre voiture serait inefficace dans certaines rues de l Île. Même après avoir monter le chemin de Ferraria facilement, rien ne nous empêcher d accéder a tous les sites. Seul point positif: la rapidité de réponse par courriel de la conclusion de notre location.

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Economy | Ford Fiesta or similar
Reviewed: Sat, Aug 3, 2019
“Never again with Easy Rent Cars”
About GOLDCAR: 10.0 /10
Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

S.De Almeida

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Mini | Opel Adam or similar
Reviewed: Sat, Aug 3, 2019
About GOLDCAR: 9.0 /10
Attention, cette compagnie essaie de vous vendre l’assurance en disant que la carte présentée n’est pas une carte de crédit. Étant en possession d’une carte visa premier, avec un plafond largement au dessus de la caution et ayant un solde sur le compte au dessus également, il a fallu que j’insiste pour essayer ma carte (qui bien sûr, a fonctionné) pour ne pas payer une assurance supplémentaire qui m’aurait coûté plus cher que la location. De plus, j’avais réservé pour 9h30 la voiture et à 10h09 lorsque j’ai finis les modalités, la voiture était encore en nettoyage. J’ai attendu 7 minutes de plus et ensuite, j’ai dû vérifié s’il n’y avait pas de rayures, donc 15/17 minutes perdues en plus de celles déjà perdues. C’est dommage.
About QEEQ: 10.0 /10
Rien à dire, tout s’est très bien passé lors de ma réservation.

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Mini | Fiat 500 or similar
Reviewed: Tue, Jun 25, 2019
“Everything ok. Goldcar person at the desk was terrible!!!!”
About GOLDCAR: 8.0 /10
Goldcar person at the desk was terrible!!!!
About QEEQ: 10.0 /10

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