Extremely Satisfied!

The drop off email could describe more specific . No postal code. And the first instruction about the drop off location is wrong. The way to return the car is different between the real way. The letter says “put the key to the key box of the branch in the Frankfurt station”. Instead I return the key to the staff on the parking lot.

Thanks for your assistant on line.That’s really helpful on time to deal with all of my questions about the rent car.

The process for getting the car was good. I had trouble finding the drop off and the staff did not help much even after repeated calls. Almost missed my flight from DUS.

Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.

Must to increase employment for pick up service in Munich Airport. I have wait more than 90 minutes for pickup the car, to complete paperworks que!

Even if I didn't get the car required the replacement was even better. Europcar staff was very helpful and efficient. Both pick-up and drop-off went smoothly. I would recommend them anytime.