Typical money grabbing service, overpriced for what you get, and not what you book.

Drop off was a bit stressful and confusing.

The budget staff were very friendly and helpful. The car was clean and performed as expected.

The platform was easy to use, and a good interface between myself and the rental company.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

excellent service, pick up takes bit long. if there is car park availabe for customer to drop their car while picking up the car and take back his car at the time of drop off

Excellent service

I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.

Easy, user friendly website