Good

Inside the car was clean, thanks. But the windshield and outside body was not clean.

All good. Tanx

El vehículo tenía más de 50k millas, por ende para un auto deportivo descapotable es mucho. Las ventanillas traseras no cerraban bien al subir la capota y la suspensión estaba un poco maltratada por lo demás todo bien. Podían haberlo limpiado mejor por fuera…

Cuando llame con relación a un cambio en la hora de recogido. Logre resolver el problema primero yo que su agente…

Très bon service, souriant et helpful

Simple et efficace

Everything went well. Counter staff at Hertz were awesome. I would rent from them again

Easy process. I would use it again.

Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.