good experience

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.

It would be better to have more payment methods, like PayPal.

NEED TO WORK ON THEIRE COMUNICATION SKILLS. THE FIRST VIECLE WE RECIEVED WAS IN POOR CONDITION, THE COUNTER MAN WAS RUDE AND YELLED AT ME AND WAS SAYING THROUGH THE ALL PROCESS HE JUST WANT TO GO HOME. NOT A GOOD START FOR A VACATION

Voiture livrée avec voyant de charge de batterie en alerte voyant rouge (jusque là on peu comprendre) mais il a fallu négocier pour une autre voiture avec insistance et subir des explications incohérentes du type "c'est normal la voiture est neuve", "elle reste parquée parfois longtemps" ... toujours agréable de se faire prendre pour un imbécile ! Après une deuxième heure d'attente nous avons pu obtenir un autre véhicule. Comme annoncé sur la plate forme on nous à proposer une assurance supplémentaire correspondant à 4 fois le prix de la location.

Réservation fluide et simple.

Like: very reasonable price.
Dislike: Although not pressed myself, a person picking up a car at the same time was subject to hard sell tactics over extra insurance.