Newish car - could have been cleaner.
Service on pick up was fast, helpful and efficient. Less impressed with vehicle return experience - slow due to very low staffing levels.
About QEEQ:8.0/10
Website is a bit busy - too many pop ups and distractions. Could be simpler.
I asked about the exact amount of deposit beforehand and the information was wrong. You sent me 750euro but it was 900euro. Car and all other was perfect :-)
“Все хорошо кроме непонятного момента почему сняли 100€ залога и после возврата авто их не вернули?”
About Budget:7.3/10
Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???
Great car, brand new, great service. Servica can be a bit slow. Hours are limited for this branch and parking is payed most evenings. I still rent here often.
The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!
“V expensive for the car we got. Would not recommend.”
About ACE:6.0/10
Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available.
The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.
Counter staff was very good but perhaps you could have a person who can chat with you about the vehicle you are picking up before you pick it up. Plus accessing your drop-off garage through and off the tunnels is a nightmare.
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