LYON CAR RENTAL REVIEWS

Réservation d'une boîte auto et il on donner une boîte manuel, très déçu car sous classé

Pas pu faire le plein au retour, la station de l'aéroport ne disposant plus que du diesel ... j'avais une voiture essence Retourner sur l'autoroute pour une autre station m'aurait fait rater mon avion Compréhension de la personne à l’accueil, j'espère recevoir un décompte honnête !!!!

Ordered Peugeot Van or similar, but was given a Seat Arona at pickup, asked to swap as needed a bigger boot size, so car was swapped to Toyota Verso which had a much bigger boot. Car was damaged on 2 panels, but that was not an issue. Less than £300 held on my card whilst renting. Had my own 3rd party excess insurance which was fine. Have used Europcar in the past multiple times and never had a problem. Would use again without hesitation.

Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand.
Dislike: no complaints

Like: Easy to pick up and drop off
Dislike: Car with many scratches No choice for the car in the same category

Dislike: Very easy drop off. Met by staff and keys taken. Very efficient.

I got the car that I have reserve. I'm very satisfy.about

About the insurance, it is very important to show if that the third person is included or not. In this location, I have to buy the whole insurance.

Ford 9-seater has plenty of room for 8 adults and ski gear. Easy to drive even on alpine roads.

Like: The person who we picked the car up from was very helpful and spoke English. The car was perfect.

Best value for your money

Beware the additional ECO charge applicable to all bookings

Easyrentcars eventually refunded the ECO charge that Europcar added on. great service, took a good while.

Nous avons dû patienter 1 heure avant de récupérer notre voiture, l'agence ayant un souci informatique. A savoir: le guichet est commun à Avis et Budget.

Like: Car fit to my need

I found that the Toyota Aygo lacked stability on the road in comparison with a Fiat 500.

The car was perfect. we were glad we got the same car we booked not a similar one. Europcar should quote the final price including the international one way fee, because we checked the price many time while mentioning the pick up and drop off location, but only when it was time for booking and confirming the rental, a notification windows appeared stating that the price was doubled because of the international one way fee. Thank you

Like: Cheap rental but great service and upgrade in the car offered. A bit remote from the terminal (10min free bus drive) but efficient pick up and drop ! Would recommend definitely
Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.

Like: All very quick and easy.
Dislike: The deposit money still hasn't been released on my card a week later despite them saying it would be as soon as I returned. Also, would have liked to inspect vehicle with staff before signing.

Counter staff was very helpful and kind.. The vehicle was big enough but did not has good mechanic condition..

It was my first booking on EasyRentCars.com.. it was really simple experience..

Very sympathetic personnel, fast and helpful at pick up and drop off!

Easy and fast mail confirmation! Very satisfied!

Car was perfect for our needs. Great customer service.