OTTAWA CAR RENTAL REVIEWS

The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.

Everything was fine but the car wasn’t ready when I got there.

Helpful staff, correct offers.

The voucher showed outdated information about the opening hours of the dropoff office. Otherwise all was very correct.

Although we had to make a call for their shuttle to pick us up in a parking lot beside the airport and take us to their business. This place is offsite from the airport. Their rates are great compared to the other companies. I was a little confused as to what the name of the company was-Easyrentcars or Routes at first. I would definitely rent from them again.

Very good

Had to return the rental early Sunday morning due to early flight so we had to take an Uber from Routes. Also, had to security deposits against my debit card, but that is being fixed today.

Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

We enjoyed book the car and we recommend it to others

1st car seem to have a problem with the suspension (steering and pedals vibrating on highway). 2nd car was not aligned at all. Disappointing from Discount.

Expensive one way fee. Extremely difficult to find car return place at YUL airport as there lacks information about the venue

Upgrade very costly on gasoline.

First of all I have to say the people I dealt with were very courteous, however the location is far away from the airport and had an extended wait for the shuttle that then had to negotiate heavy rush hour traffic. The premises is also badly in need of upgrading and the cleanliness of the vehicle was extremely poor inside. Large dent in the tail of the suv that wasn’t pleasant to drive around with.

Very easy to deal with great customer service and helpful when I called to extend the use of the rental for another week, they accommodated me and gave me a great rate

The rent cost exceeds my expectatio.the counter staff were totally un profesional and they have a very bad attitude.i am sure i will not deal with avis a second time.they charged me 47 $ for less than 30 minutes delay in drop off

The location of the car rental facility was a bit misleading on the website and considerably farther away than expected. We had to arrange for a ride from the rental location to the airport in the morning when we dropped off the vehicle because the company was not open (opened at 7, we arrived at 7:15). However, we greatly appreciated receiving a free upgrade to a larger and more comfortable vehicle and the booking price was excellent. It would also be helpful if the $500 credit card hold was more prominently displayed in the rental information.

It was very easy, cheap, and straightforward. I would appreciate though if off-site rental locations were more clearly designated (there is a big difference between a shuttle to a parking lot a few minutes away and significantly (10+ min.) off-site.)

Service was very good. Vehicle was good, but really need to work on cleaning up vehicles between customers.

I left my cellphone in the shuttle van to the airport and I called from a pay phone-they immediately checked the van and made a return trip to the airport with my phone-made my day!

I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.

Good rental. thanks

Good reservation, thanks