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Routes, Ottawa Car Rental

Routes 3000+ ratings, 36 reviews

Ottawa, Ontario, Canada

8.6 / 10 Very Good

Best Price Car Rentals at Ottawa Airport(YOW)

Last updated on: November 21, 2020

Routes - Ottawa Information, Car Rental Instructions & Policies

Store Location

2644 Leitrim Rd. Ottawa, K1T3V3

Telephone

6138222409 / 613-523-3003

Pickup from Branch or Car Park & After Hours Pickup

The Routes - Ottawa car rental location is located out of the airport

You can arrive of Routes - Ottawa car rental by free shuttle bus.

Upon arrival please proceed to south end of the passenger terminal building(Lot 02)accessible by the commercial lane and please call staff at 613-523-3003 for free shuttle pick up information.The ground transportation desk is located in the center of the arrivals(ground)floor of the terminal,adjacent to the middle exit doors.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the vehicle to the store and the free shuttle van will take you to the airport.If you return the car after business hours,please park the car in the designated position and place the key in key box out of store.Please consult the staff when picking up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -18:00
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
CAD 500-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, AMEX

Visa Master AMEX

DinersClub,JCB,Discover are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 74 years old

Young Driver Fee applies at 21 - 24 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Canada

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
CAD 9.99/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
CAD 9.99/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
CAD 7.99/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

United States

CAD 15.99 per day
WRITTEN PERMISSION REQUIRED. FOR VANCOUVER LOCATIONS, IF TRAVELING TO THE UNITED STATES THE ONLY STATE YOU ARE PERMITTED TO DRIVE TO IS WASHINGTON STATE AND AN INTERNATIONAL BORDER CROSSING FEE(CAD10.99-15.99/day) APPLIES.MILEAGE LIMIT ALSO CHANGES, PLEASE REFER TO THE WEBSITE\\\'S TERAMS AND CONDITIONS. DUE TO THE EPIDEMIC, THE US-CANADA BORDER IS TEMPORARILY CLOSED. CROSS-BORDER IS UNAVAILABLE FOR THE TIME BEING. PLEASE REFER TO THE LATEST BORDER POLICY, THANK YOU.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

CAD 2000-3500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.2 mi from Ottawa Airport

11.8 mi from Rockcliffe Airport

Railway Stations

6.9 mi from Ottawa Train Station

Hotels

1.4 mi from Hilton Garden Inn Ottawa Airport

1.4 mi from Fairfield Inn & Suites by Marriott Ottawa Airport

1.5 mi from Hilton Garden Inn Ottawa Airport

Other Landmarks

6.2 mi from Rideau Canal

6.9 mi from Peace Tower

7.3 mi from Chinese Embassy

FIND ME A CHEAP RENTAL
Map view of Routes Store Location
coordinates: 45.319191 -75.624298

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.6 / 10 Very Good

  • Vehicle condition: 9.1
  • Vehicle cleanliness: 8.6
  • Spaciousness: 9.3
  • Counter staff: 8.4
  • Pick-up location: 7.6
  • Drop-off location: 8.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    Ottawa

    6.3 /10 Average

    Reviewed: Tuesday, November 24, 2020

    I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.
    Read More >
  • B.Cherwick

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: Staff gave great advice where to refuel vehicle near to drop off location
    Read More >
  • J.Gallinger

    Ottawa

    9.2 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
    Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.
    Read More >
  • L.Salzl

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: Great experience from booking to dropping off. friendly staff and quick pick up from airport!
    Dislike: cant think of a darn thing
    Read More >
  • C.Loo

    Ottawa

    9.8 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: good price, efficient.
    Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
    Read More >
  • B.Moss

    Ottawa

    8.2 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
    Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.
    Read More >
  • wildman

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: Price
    Dislike: None
    Read More >
  • J.McEachern

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Like: Only put on a few kliks, but still very worth the cost.
    Dislike: Nothing
    Read More >
  • s.stark

    Ottawa

    8.7 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.
    Read More >
  • A.H

    Ottawa

    8.3 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.
    Read More >
  • Arlington, VA

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.
    Read More >
  • C.Clarke

    Ottawa

    2 /10 Poor

    Reviewed: Tuesday, November 24, 2020

    They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.
    Read More >
  • C.L.

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous
    Read More >
  • Retired and loving it.

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.
    Read More >
  • Anonymous

    Ottawa

    9 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.
    Read More >
  • Anonymous

    Ottawa

    7 /10 Good

    Reviewed: Tuesday, November 24, 2020

    15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company
    Read More >
  • Anonymous

    Ottawa

    6.3 /10 Average

    Reviewed: Tuesday, November 24, 2020

    The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.
    Read More >
  • Anonymous

    Ottawa

    7.3 /10 Good

    Reviewed: Tuesday, November 24, 2020

    Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.
    Read More >
  • baggymary

    Ottawa

    7.3 /10 Good

    Reviewed: Tuesday, November 24, 2020

    Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.
    Read More >
  • E.Williams

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.
    Read More >
  • Gallagher

    Ottawa

    6 /10 Average

    Reviewed: Tuesday, November 24, 2020

    I got a Jeep instead of Corolla. Gas was expensive due to low MPG.
    Read More >
  • B.Bancken

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.
    Read More >
  • m.godin

    Ottawa

    8.3 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    Upgrade very costly on gasoline.
    Read More >
  • H.Al Shehab

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    We enjoyed book the car and we recommend it to others
    Read More >
  • S.Moore

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected
    Read More >
  • Ronno

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.
    Read More >
  • J.Cividino

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.
    Read More >
  • M.Hart

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.
    Read More >
  • K.D.

    Ottawa

    9.3 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.
    Read More >
  • J.DHINSA

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Excellent service,
    Read More >
  • W.Cresswell

    Ottawa

    8.7 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    Very pleased.
    Read More >
  • Anonymous

    Ottawa

    9 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.
    Read More >
  • G.Neary

    Ottawa

    10 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    The staff at Routes were excellent - friendly and efficient. The ideal rental company.
    Read More >
  • Anonymous

    Ottawa

    9 /10 Excellent

    Reviewed: Tuesday, November 24, 2020

    Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.
    Read More >
  • K.Wagner

    Ottawa

    8.7 /10 Very Good

    Reviewed: Tuesday, November 24, 2020

    We had a car that only had 2,000 km on it. Car was clean and ran great
    Read More >
  • N.Abdi

    Ottawa

    7.7 /10 Good

    Reviewed: Tuesday, November 24, 2020

    They need to improve their customer service
    Read More >
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