Routes, Ottawa Off Airport Car Rental

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Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Driver age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks
Best price car rental

Routes - Ottawa Off Airport Information, Car Rental Instructions & Policies

Store Location

2644 Leitrim Road Ottawa, K1T3V3

Telephone

613-523-3003 / 613-523-3003

Pickup from Branch or Car Park & After Hours Pickup

The Routes - Ottawa Off Airport car rental location is located out of the airport

You can arrive of Routes - Ottawa Off Airport car rental by free shuttle bus.

Upon arrival please proceed to south end of the passenger terminal building(Lot 02)accessible by the commercial lane and please call staff at 613-523-3003 for free shuttle pick up information.The ground transportation desk is located in the center of the arrivals(ground)floor of the terminal,adjacent to the middle exit doors.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the vehicle to the store and the free shuttle van will take you to the airport.If you return the car after business hours,please park the car in the designated position and place the key in key box out of store.Please consult the staff when picking up the car.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -18:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	CAD 500-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, AMEX

DinersClub,JCB,Discover are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 74 years old

Young Driver Fee applies at 21 - 24 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Canada

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
United States	CAD 15.99 per day

WRITTEN PERMISSION REQUIRED. FOR VANCOUVER LOCATIONS, IF TRAVELING TO THE UNITED STATES THE ONLY STATE YOU ARE PERMITTED TO DRIVE TO IS WASHINGTON STATE AND AN INTERNATIONAL BORDER CROSSING FEE(CAD10.99-15.99/day) APPLIES.MILEAGE LIMIT ALSO CHANGES, PLEASE REFER TO THE WEBSITE\'S TERAMS AND CONDITIONS.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.2 mi from Ottawa Airport

11.8 mi from Rockcliffe Airport

Railway Stations

6.9 mi from Ottawa Train Station

Hotels

1.4 mi from Hilton Garden Inn Ottawa Airport

1.4 mi from Fairfield Inn & Suites by Marriott Ottawa Airport

1.5 mi from Hilton Garden Inn Ottawa Airport

Other Landmarks

6.2 mi from Rideau Canal

6.9 mi from Peace Tower

7.3 mi from Chinese Embassy

Map view of Routes Store Location

coordinates: 45.3191875 -75.6243161

Guest Reviews

Total points： 8.7 / 10 Very Good

Vehicle condition: 9.2
Vehicle cleanliness: 8.6
Spaciousness: 9.4
Counter staff: 8.5
Pick-up location: 7.7
Drop-off location: 8.6
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Anonymous
Ottawa
9 /10 Excellent
Reviewed: February 23, 2020
difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.
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G.Neary
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
The staff at Routes were excellent - friendly and efficient. The ideal rental company.
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Anonymous
Ottawa
9 /10 Excellent
Reviewed: February 23, 2020
Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.
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K.Wagner
Ottawa
8.7 /10 Very Good
Reviewed: February 23, 2020
We had a car that only had 2,000 km on it. Car was clean and ran great
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N.Abdi
Ottawa
7.7 /10 Good
Reviewed: February 23, 2020
They need to improve their customer service
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Anonymous
Ottawa
9 /10 Excellent
Reviewed: February 23, 2020
Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.
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B.Cherwick
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Like: Staff gave great advice where to refuel vehicle near to drop off location
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J.Gallinger
Ottawa
9.2 /10 Excellent
Reviewed: February 23, 2020
Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.
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K.D.
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.
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A.H
Ottawa
8.3 /10 Very Good
Reviewed: February 23, 2020
Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.
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Anonymous
Ottawa
6.3 /10 Average
Reviewed: February 23, 2020
The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.
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Ronno
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.
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C.Loo
Ottawa
9.8 /10 Excellent
Reviewed: February 23, 2020
Like: good price, efficient.
Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
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wildman
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Like: Price
Dislike: None
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m.godin
Ottawa
8.3 /10 Very Good
Reviewed: February 23, 2020
Upgrade very costly on gasoline.
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J.DHINSA
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Excellent service,
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Arlington, VA
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.
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S.Moore
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected
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C.L.
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous
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Anonymous
Ottawa
7.3 /10 Good
Reviewed: February 23, 2020
Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.
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M.Hart
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.
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B.Bancken
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.
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J.McEachern
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Like: Only put on a few kliks, but still very worth the cost.
Dislike: Nothing
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E.Williams
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.
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W.Cresswell
Ottawa
8.7 /10 Very Good
Reviewed: February 23, 2020
Very pleased.
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baggymary
Ottawa
7.3 /10 Good
Reviewed: February 23, 2020
Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.
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B.Moss
Ottawa
8.2 /10 Very Good
Reviewed: February 23, 2020
Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.
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s.stark
Ottawa
8.7 /10 Very Good
Reviewed: February 23, 2020
shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.
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J.Cividino
Ottawa
9.3 /10 Excellent
Reviewed: February 23, 2020
I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.
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C.Clarke
Ottawa
2 /10 Poor
Reviewed: February 23, 2020
They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.
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H.Al Shehab
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
We enjoyed book the car and we recommend it to others
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L.Salzl
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
Like: Great experience from booking to dropping off. friendly staff and quick pick up from airport!
Dislike: cant think of a darn thing
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Gallagher
Ottawa
6 /10 Average
Reviewed: February 23, 2020
I got a Jeep instead of Corolla. Gas was expensive due to low MPG.
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Retired and loving it.
Ottawa
10 /10 Excellent
Reviewed: February 23, 2020
My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.
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Anonymous
Ottawa
7 /10 Good
Reviewed: February 23, 2020
15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company
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