The car was predominantly as expected. It had a few scratches etc but these had all been recorded.
We arrived at a busy time so had to wait for a shuttle and then at the counter for quite a while.
Return was super simple and no issues. All the staff were very friendly and helpful.
“good service overall but make sure you check the vehicle to avoid any charges on return”
About Firefly:7.0/10
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
“Don't recommend this Company in Alicante - they're well known for robbing you blind!”
About Record Go:6.0/10
This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit.
We didn't get the car we booked, even though it was supposed to be guaranteed.
The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again.
Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)
About QEEQ:10.0/10
Love the ease with which you can book a car, just wish on the App you could filter automatic cars!!
Very good overall, but as we booked and paid on line before we went some of the charges weren’t explained properly to us ! You could make it clearer about fuel charges and insurance fees. We booked two cars and wanted to add a driver to one , but the guy we dealt with did not listen and added 3 drivers to on and two on the other ! And charged for the extra driver but it was quicker to just go with it.
“Excellent value for money will recommend to anyone.”
About OK Mobility:9.0/10
Excellent service from start to finish. Car was superb, better then I had expected and big enough for four adults.
Took 3 large suitcases comfortably.
Car make - Link&co O1. Never heard of it but was fantastic.
Had the insurance certificate so no sell of additional car insurance
About QEEQ:10.0/10
Wasn’t sure about this company at first but can honestly rate them first class. Price was amazingly cheap in comparison.
“Every way and every chance RecordGo will try to make more money from their customers.”
About Record Go:8.0/10
Car rental very pushie to get us to buy their insurance. If you did not take up the insurance, they will assign new car with no dent, stain at all. Then even at a slightest chance they will find something to charge damage fee. Ours was scratch at left rim where you can easily remove with polishing. But our argument do not go well with the company.
Woman at counter was rude, unhelpful and aggressive. I would like to complain about how she treated customers but she told us no one more senior was available when we collected the car.
Fitst waiting more than an houre.
where the car was, was told me wrong,
WhenI I came back I was send to the same nr 140but I found the car on 148. This took half an houre extra.
Next day had a flat tire. Service OK, but €60,- adm fee is awfull much.
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