NAPLES CAR RENTAL REVIEWS

Almost not nagging at all on the subject of upgrade or additional insurance. However takes a long time when you are supposed to just sign and get keys. No option to prepay gas is unpractical as it is very stressful to fuel by airport in naples upon returning

Voiture dans un etat pitoyable J’ai reserve une mercedes classe a et j ai recu une 308 - un peu decu mais surtout l etat de la voiture etait vraiment pitoyable

The pick up drop off location at Naples’s airport is chaotic. Insufficient shuttle buses, overcrowded re parking. Generally a stressful pick Up/drop off experience

All we well done. The counter staff, Mr. Rossello was exceptionally well spoken and helpful.

Great experience, good price, will use again.

the whole entire experience was a complete disaster.

awful service and long wait, 3hrs in all in hot sun 39/40 degrees no shade. needed to get a bigger car that took a minute to sort but cost me another 613.00 on top of the £143.00 I had already paid. we had to pay it otherwise we didn't get the car. £300 of that was deposit which I am supposed to get back I am still waiting for it ???? Terrible service would not use or recommend this company again only used them because they were great in Sicilly

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

it would be useful to know that you need to go to the Europe car pick up ahead of time as we had been looking for a company called Keddy

I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate. The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer. Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!

After waiting for over an hour at the counter and calling them 2 times to make sure they keep the convertible. They tried telling me that there is no convertible available. I had to argue my point for 5 minutes and show them pictures of our engagement 2 days before she finally said ok i’ll give you a convertible. They are such liars. Also the completely disregarded the fact i had bought insurance and had a waved deposit. They said it doesn't cover me in any way. And tried to push me to take insurance with them On top of my MasterCard world elite insurance and the one i had bought from EasyRentCars. After all that we ended having a good experience regardless.

EasyRentCars was absolutely amazing and soo easy to deal with they responded to me within seconds and made every necessary effort to comply with my requests. Thanks a lot for making this a good experience!

English speaking staff. Everything explained properly, but additional fees to remove excess quite pricey.

Une rayure sur la jante et 400euro à payer Soit disant c'est nous mais comme il ne font pas de check up au départ cela est forcément notre faute

Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.

Заказывали машину в для недельной поездки по Неаполю, брали у компании Budget непосредственно в аэропорту. И машиной и сервисом остались вполне довольны. Машина была с мелкими дефектами/царапинами, но никаких проблем при сдаче авто это не вызвало. Выдали автомобиль быстро. По ходу дела пытались, как сейчас заведено :), предложить ещё доп страховку (уточню, у нас сразу было оплачено полное каско), мы вежливо отказались, никто настаивать не пытался. Вернули авто чуть позже назначенного времени без каких либо проблем. Поэтому в целом остались довольны услугами компании budget и непосредственно сайта EasyRentCars!

The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.

The booking process was easy and smooth.

Sold duplicate insurance

Great service

When you come to the country for the first time the last thing you expect is rude and arrogant staff by the counter trying to trick you in paying more for car insurance. Avoid at all costs! Absolutely miserable experience..

Car was fairly new, but had some damage, and a few damaged panels had to be pointed out to staff. Car also had no water in the screen washer reservoir. Staff were great and helpful. No issues whatsoever.

Had doubts about booking through Easyrentcars.com after reading reviews but went ahead and booked. Smooth process and no issues whatsoever. Got the best price on the Internet. Thanks!

I wanted a fiat Panda but when I arrived after half an hour of waiting my at the desk was told there was only a Mercedes available for me at an extra cost of €40 per day.on top of that I was accusedtof causing scratches on the car of which I have absolutely no idea whether they were there before or after my rental. I certainly didn't collide with anyone. Either way I made an appeal and was told that depending on the appeal, they would take €400/500 out of my account in the event of repairing the car. I'm pretty sure from the scratches that were there visible you could possibly just clean them off, why the hundreds of euros is necessary I don't know, and furthermore from my own pocket is scandalous. This os just a rip off company who'll try to scam you out of every penny they can. Yes the car and location was nice but they customer service and hidden charges are just awful. Would not recommend to anyone. They won't be getting another penny out of me as I won't allow them to charge me for damage that has nothing to do with me. Especially considering I didn't even get the car I wanted in the first place.

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.