WASHINGTON D.C. CAR RENTAL REVIEWS

They charged for a full tank of gas and it was over half full. They also charged over $200 for a “service fee” on top of what we paid you.

Great service with complimentary upgrade

Good deals and easy process

Be aware of RSN service charges, because I have been fooled and deceived by it

Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.

Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation

Car was great. Hertz also facilitated a late pickup and 1day rental extension due to my flight delay. (i arrived in DC over a day late due to a weather diversion). the did this with no charge.

Happy with your website. I was able to check it easily and cancel and rebook a few times as my plans changed

Rental car pick-up/drop-off process was relatively smooth. Car pick-up/drop-off process includes an extra step as shuttle bus brings you from DCA to the rental car center but you must wait for and take another shuttle because Advantage location is off-site from rental center. Advantage's prices are usually lower than those at rental car center, which makes up for the extra time needed. Ensure you factor in a little extra time for pick-up/drop-off when choosing off-site rental car companies.

No issues or concerns with Easyrentcars regarding this rental experience.

Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.

Very expensive, one day 300 USD

The counter staff was extremely rude. Same with the person checking the car upon return. Absolutely zero customer service. Plus extreme up selling with outrageous prices.

Easy to use

Had pleasant experience while pickup and returning the car. Amir Gill helped to return the car quickly without hassle

Dropped off car and a family member picked me up at drop off center with a rental car from a different company. Dollar attendant refused to let us out of gate. Tried to claim it was one of their cars. Was rude and uncooperative. Took over half hour to get a manager to get gate opened for us.

First we got a smaller car than ordered. After complaint we got eve bigger. The charging spot didn't work on rhis car, but they gave us new one. Third time was The Charm :)

Fast and easy. Great experience!

I was angry to be charged for a full tank of gas, only to find out that it was three quarters full when I turned it on, and within 10 miles it had dropped to a half a tank. If I had done that upon return, I would have been charged.

Pickup was simple but beware of hidden prices. Ended up paying about $100 extra than planned at the checkout. Cars were in pretty poor condition from their apparent cleaning - wasn't prompted to fill in a damage form and the company offered me little support in advance with Florida toll roads

Very easy to book.

Staff was terrific! They offered a free upgrade when we arrived. Shuttle was waiting both on pick-up and drop off.

Pick up customer service could have been better

I got SVU rather than what I booked.

Customer service reps could not have been more helpful. Really pleased with whole experience.

Smooth online process.

Too much waiting time for delivery

Excellence service. Really good staff

So easy