LONDON LUTON AIRPORT CAR RENTAL REVIEWS

Despite their reputation I had no problems renting from Green Motion. I took out separate damage waiver insurance (did find one company who will not insure any Green Motion hire car due to the number of claims they put in). They car that I had been allocated had not been returned so I was up-graded to a larger brand new Kia Ceed - very nice. Staff were polite.

Price was the cheapest - no problems.

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

Van provided was smaller than expected but it was sufficient and excellent condition.

Smooth process

We didn’t get the car that we booked.

There were some hidden costs for the extra insurance. We paid for the insurance online with the booking, but we were told we should get more insurance, which added 200 pounds onto our costs. It would have been better to know this beforehand.

Very good , helpful staff

Excellent

Fast and easy rental, polite staff, try to sell extra and upgrade but in good way. return was great, drop the key and got confirmation later.

Easy to book, good price, could explain insurance bit more (in more details) - Overall very good

Staff were helpful, though I was rather annoyed that the office closed at 1pm on Saturday. That was the time I'd inputted into EasyRentCars because it was either that or 2pm, and my timing was quite tight. it meant there was no warning - other than the very small print of Green Motion's "booking voucher" or when I phoned them to explain our situation. Anyway, they were very helpful but did charge an extra £36 to have someone available out of their normal office hours to facilitate pick-up. There should have been more warning. Did they deliberately lower the price for this particular hire time through the broker, knowing they could "sting" me later for the £36 charge, or take my £15.50 reservation fee if I'd elected to cancel? I don't know but it has been a troubling part of an otherwise positive experience.

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

Had to wait long time as it was morning pickup, staff was very friendly

EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...). We did not get the car which we booked even though many of them were available at the car park...

Everything fine!

They are nothing short of thieves - they allure people with low rates and then charge some nonsensical rates for repairs and trust me they will find something to claim. Avoid at any cost and if you have to, make sure you buy insurance to zero excess. I man my just one disgruntled customer - Read this first (also google green motion review): https://www.google.co.uk/amp/s/amp.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Very transparent, easy to book and find information

Pedro was absolutely excellent.

Easy and excellent as always

Didn’t get a golf as booked instead a Ford Focus

I remained on road for 6 hours on road with my family under heavy rain before getting road assistance from green motion and its associated insurance company who I paid £ 452 for 7 days to have zero excess. Plus £ 150 deposit. The clutch was broken on second day 16th of August and I dropped the car after road assistance towed our vehicle to green motion office. Finally after long long waiting of 6 hours when we reached at green motion office its employee was shouting on me by saying how did you manage to broke the clutch. I was so tired and helpless at that day said to him that I'm driving cars and trains since last 20 years. To summarise I want to get refund £150 deposit and 5 days insurance for zero excess from green motion and 5 days from Axa insurance of easy rent cars. As I used only for 2 days out of 7 days of renting with green motion. I'm not asking any compensation for ruining holidays of 7 people for our entire trip.Thanks

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Très facile a utiliser

They booked money on my credit card as deposit for case of accident. It was returned at the end but this crate problem because my resources on credit card are in that way limited

Excellent!

the worst customer service i have ever received. the manager Emon.M wouldn't give me his surname and should not be a manager of any branch of Green motion. He is the most rude and unhelpful person i have ever met