LONDON LUTON AIRPORT CAR RENTAL REVIEWS

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Très facile a utiliser

EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...). We did not get the car which we booked even though many of them were available at the car park...

Everything fine!

Pedro was absolutely excellent.

Easy and excellent as always

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

I remained on road for 6 hours on road with my family under heavy rain before getting road assistance from green motion and its associated insurance company who I paid £ 452 for 7 days to have zero excess. Plus £ 150 deposit. The clutch was broken on second day 16th of August and I dropped the car after road assistance towed our vehicle to green motion office. Finally after long long waiting of 6 hours when we reached at green motion office its employee was shouting on me by saying how did you manage to broke the clutch. I was so tired and helpless at that day said to him that I'm driving cars and trains since last 20 years. To summarise I want to get refund £150 deposit and 5 days insurance for zero excess from green motion and 5 days from Axa insurance of easy rent cars. As I used only for 2 days out of 7 days of renting with green motion. I'm not asking any compensation for ruining holidays of 7 people for our entire trip.Thanks

Fast and easy rental, polite staff, try to sell extra and upgrade but in good way. return was great, drop the key and got confirmation later.

Easy to book, good price, could explain insurance bit more (in more details) - Overall very good

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

Excellent!

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Very transparent, easy to book and find information

Had to wait long time as it was morning pickup, staff was very friendly

Despite their reputation I had no problems renting from Green Motion. I took out separate damage waiver insurance (did find one company who will not insure any Green Motion hire car due to the number of claims they put in). They car that I had been allocated had not been returned so I was up-graded to a larger brand new Kia Ceed - very nice. Staff were polite.

Price was the cheapest - no problems.

They booked money on my credit card as deposit for case of accident. It was returned at the end but this crate problem because my resources on credit card are in that way limited

the worst customer service i have ever received. the manager Emon.M wouldn't give me his surname and should not be a manager of any branch of Green motion. He is the most rude and unhelpful person i have ever met

Very good , helpful staff

Excellent

There were some hidden costs for the extra insurance. We paid for the insurance online with the booking, but we were told we should get more insurance, which added 200 pounds onto our costs. It would have been better to know this beforehand.

They are nothing short of thieves - they allure people with low rates and then charge some nonsensical rates for repairs and trust me they will find something to claim. Avoid at any cost and if you have to, make sure you buy insurance to zero excess. I man my just one disgruntled customer - Read this first (also google green motion review): https://www.google.co.uk/amp/s/amp.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills

The car supposedly wasn’t ready when we arrived. He spent a long time trying to up sell us because we would have to wait another 45 minutes for them the fill the petrol tank? It was already 1hour after the booked time when we arrived. I said we’d wait rather than pay more. The car arrived 10 minutes later. It was a bit dirty.

The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself. Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).

Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.

Very nice people in green motin well done