TAMPA AIRPORT CAR RENTAL REVIEWS

Let’s start off with the wait of an HOUR to be assisted. There was only ONE person at the counter. Thalia or whatever her name is at the counter that was working on Friday May 3rd at 9:30am is HORRIBLE ! She lacks manners, very RUDE &disrespectful. Deposit for the rental is a THOUSAND DOLLAR HOLD !! Which is beyond ridiculous ! I’ve used many other places &the deposit was nothing Ofer 500$. Never again will I use fox rental services

Always low prices

Car wasn’t ready! Had to wait 45 minutes for pickup!

no very pleasing experience.

hard to find the pick up area, waited more than 30 m. on line at the counter. the price was $ 30.00 more than the estimated price on line not happy with that.

Pick up and drop off we’re efficient. Car was clean

Clerk "Evley" is one of the rudest persons I have ever dealt with. Thinks he knows it all when I showed him he didn't he still wanted to argue. Wouldn't help us until he heard me calling help line at 130 in the morning and I left it on speaker so he could hear that Easy rentals was also FOX. Thought us being stranded was the funniest thing.

The car was scratched and dented on the front back and sides,and I had to go back to the office twice to get these recorded. When I returned the car I barely had time to remove the luggage before it was driven away without any inspection.

only1 person on the advantage car hire desk took nearly 1 hr to get the keys etc

No I didn't receive the jeep that was made with our reservation. The line was horrible and they only had 7 vehicles left when we got there. They said it didn't matter if we all had reservations or not and that their policy is first come first serve. It was the worst experience I have ever had renting a car. I will NOT ever or refer Fox Rental to anyone!!!!!

I felt that the counter help was not overly friendly and neither was the manager. They tried to push a minivan on me and when I declined I was offered a Mitsubishi Outlander which is no where the same size as a Ford Explorer. They told me this was all they had available. When returning the vehicle on Friday I left my SunPass attached to the window. When i realized it I went back down to get it and I as told from the manager (same one as pickup) that he was unable to retrieve it until Monday. He didn’t even bother looking or checking with anyone else to see if they had removed it. I would never rent from them again.

Waited for a 1 1/2 hours for car. The man at the desk did not know what he was doing.

They over charge for the sun pass. I would never use them again

The man that checked us in lied to us about the cost of tolls to get us to buy the sun pass and lied about the mileage per gallon by twice what it was. Spoke to manager he said I could get a discount next time but that didn’t help me get my money back

The car was in terrible condition. The interior was stained and dirty, and the exterior was dented and scratched.

terrible, will never use them again. poor costumer services , dangerous , inadequate vehicle

Tried to pressure sell additional insurance. Wrong size car given had a mid size suv instead of large suv. Could never get through to Customer services on phone!!

Ace, in my opinion, is misleading customers about tolls. We spent 140.00 for a program that we would otherwise have spent $1.50 for each of two tolls by paying cash. We were told you couldn't pay cash and going without their coverage would have cost $50.00 per toll in penalties because the toll booths were unmanned. This wasn't true.There were collectors at each toll booth. Going to the Attorney General with this.

Very good service and price vehicle was better than expected.

Great service and price very smooth process from begging to end would use again. Price drop worked and saved us loads around £300

Budget representative professionalism, time in line to rent, and pricing exceeded my expectations. 5 Stars.

I used kayak website to book my rental. Easyrentcars.com is a must site to return to for easy renting, "literally."

The Rav 4 was dirty. It was dark blue; I thought it was black !