DON MUANG AIRPORT CAR RENTAL REVIEWS

1人態度の悪い店員がいる

受け取りの時の店員の態度が悪い、年に3〜4回ここを利用しますが1人だけ態度の悪い店員がいる。

More signage on the roads to the Hertz carpark along the airport will be good.

Excellent and courteous staff

Easy to use and competitive price

少し距離が走った車でしたが 快適な走行ができました 110000キロ

Car was very old with 158,000 kms on the clock! Car was clean and in good shape though. When you return the car, you need to call them first so that they catch you at arrival area because no stopping/parking allowed. That’s cumbersome

Very nice. Thanks.

Very nice. Thanks.

Nice car nice service. Thanks.

Nice car nice service. Thanks.

Nice car nice service. Thanks.

Nice car nice service. Thanks.

Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.

Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.

スタッフの対応がとても良かったです。ただし、借りた車は10万キロ以上も走行しており、時折エンジンから異音が聞こえてきました。

Thank you for great service

The car was good. Spacious and in good decent condition. Pick up was fast and returning was equally efficient as well. Been a regular customer of Thai Rent A Car, and they never let me down.

Good. Works as it suppose to.

とても良かったです。 タイ旅行では、また使いたいです。

予約しやすいです。 保険についてもう少し情報が有れば良いです。

貸し出しカウンターから車までがすごく近いです。カウンターはドンムアン空港国内線ターミナルの国際線側。連絡通路を抜けてすぐです。 配車はカウンター近くの出口から出て、道を横断したところ。カートごとすぐそばまで行けます。返却場所も一緒。チェックもすぐ終わって、笑顔でOKで終了でした。スワンナプームと違って、ドンムアンにはガソリンスタンドが近くにあるので、最終給油場に惱まなくて済むのもいいですね。

1度、車の確保に失敗して、2度目で押さえた車なのですが、表記が異なっていて確認することになりました。予約受付完了→確保不可能。この表記はわかります。予約受付完了→確認済み。これが意味することがわかりません。何を確認したのか？そのあと確保不可能がくるんじゃないかと冷や冷やしてカスタマーセンターに確認することになりました。

We waited more than 2 hours for the car. The car we got was smaller than the one that we booked online. Customer service say they will try to exchange a bigger car for us the next day or 2 but it never happen. They didn’t even bother to call us when they are not able to exchange the car for us. I was waiting for their call but did not receive any during our 4 days rental.

The booking platform is easy to use. The process was fast too. I received email confirmation within a few minutes. I even received email from them a few days before the trip with instructions on what to bring and look out for when collecting the car. Even though I did not get a cheaper price through the “Price Protector”, as the price was the same, it’s nice to know that someone is monitoring the price for me. When I wrote to them by email about waiting too long collecting the car, someone from the company make the effort to call us to check if everything is alright. I highly recommend Easyrentalcars for anyone looking for a good car rental deal with excellent customer service.

Counter staff very friendly and helpful. Car booked was delivered rather smooth and fast. Overall very satisfied with National.

Keep up the good service!

Upgraded the car to a bigger capacity at no cost. Very nice new car

First booking was cancelled by the supplier due to vehicle unavailability. Rebooked with Thai Rent A Car and received a confirmation almost instantly. Great company! at least being assured of the rental. Easyrentcars made booking a vehicle convenient and fast. Provided full info details on the location collection & return of the vehicle.

They should have someone to pick up at departures area

The counter staff keep dragging on pick up, told me twice to wait 10mins, and 1 last time another staff tell us To wait another 5mins, in the end the whole process of pick up taken more than 30mins. And the car we rent was different.

Our flight was delayed by 3 hours and we quickly contacted ERC helpline, where it was amazing help from your staff who help us to contact the car rental company to hold the car for us for a period.

The car is relatively new and well maintained. The condition of the car is very good.

The coupon promotion was misleading. Should have stated the $60 discount promotion is split into 3 different bookings.