CAR RENTAL REVIEWS ON BUDGET AT DON MUANG AIRPORT, DMK

Very good

Great! Well maintained vehicle.

Excellent

Good attitude, especially the staff at Krabi counter were very patient when returning the car.

The service was excellent, much better than domestic car rental companies. They didn't charge extra fees or force 5-star reviews upon return.

The location is easy to find. After exiting Don Mueang Airport, you can see a row of car rental counters. The staff at the counters are middle-aged men and women who provide serious service without upselling additional expenses. An older gentleman checked the car and helped with the luggage.

Pickup: The procedures took over 20 minutes as the staff's English was very poor, making communication difficult. Additionally, other staff members were aggressively selling additional insurance. Returning the car: The location was very hard to find, so I had to park nearby and wait for someone from the rental company to drive it. The middle-aged, slightly overweight man who helped claimed there was a scratch on the car, which was already there when I picked it up, and charged me 1500BHT. Due to time constraints, I initially paid him 300 RMB to avoid missing my flight, but later returned to confront him and the staff. The man had not reported the payment to the company, and it was clearly an attempt to pocket the money. After some discussion, the duty manager returned the 300 RMB to me. Tips: Ensure you record the car's condition when picking it up and video any discussions if issues arise. The wait time was very long, there was no upgrade to a better model, UnionPay cards were not accepted, it was not a self-service pickup, there was no Chinese service, it was not available 24/7, there was no free shuttle service, no door-to-door service, not a self-service drop-off, and there was no nearby gas station, plus there were attempts to upsell.

Very easy to find in Terminal 2 after exiting Don Mueang Airport.

The car rental staff was waiting for my return at 4 AM; however, the QEEQ Don Mueang Airport return navigation address was incorrect. I started driving at 3:50 AM; the incorrect navigation address kept leading me around the airport. I eventually had to pay 200 Baht for a motorcycle taxi to guide me to the airport's paid parking lot to return the car.