AMSTERDAM SCHIPHOL AIRPORT CAR RENTAL REVIEWS

WE ARE SO HAPPY WITH OUR FIRST RENTAL IN EUROPE

EASY PROCESS AND NO PROBLEM DURING THE WHOLE PROCESS

Car was dirty inside and out

good service.however, carseats are expensive

Whole process exceeded my expectations, excellent, quick and easy to deal with.

The car was exactly what I wanted.

The staff at the dealership were exceptionally friendly, helpfull flexible and informative. Well done indeed.

Great car rental will use them again

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Avoid partners like Avis, the service is terrible and customers may extend that perception to you as well

The person who was interested in was not debonair. He could not answer to our questions. He did not give us the rental car. We took another car.

All good

Good service.

Easy booking

As always, you never really know if or how to do the insurance. I paid for it through the booking site and the counter denounced the insurance and sell their policy. Luckily, I have never had to test it. The deposit seems crazy, I don’t remember this from any other rental company

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App

Took over an hour to get served and no signs to the cabin from the bus drop off

The GOLDCAR representative insisted that we were required to pay an additional charge for "Additional Driver" and "Flex Fuel" even though our Easyrentcars.com reservation said that we would owe $0.00 upon vehicle pickup. When we asked why we were required to pay this, the GOLDCAR rep told us that is how the reservation came through even though he couldn't show us on the paper.

Several items of damage were not noted on the hire paperwork. I pointed these out when I picked the car up, and although the paperwork was updated manually Budget did not update their records. When I check the car back in, I was told the car was fine and shown the way to the terminal. I was subsequently charged approx €400 for the damage I had previously pointed out. This seemed a little sneaky - no discussion at the car, no email advising the reason for the debit on my credit card. I have discussed with Budget and been advised that I should get a refund in approx 3 weeks. Disappointing.

They don't answer my calls, call them 7 x.

Did not get the car I booked, I was told it would be more expensive !!!!!

Did not get the car I booked.

Rent a car for 2 days and only use one, should have some type of compensation. Discount on the next rent for example.

Rent a car for 2 days and only use one, should have some type of compensation. Discount on the next rent for example.

Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again

Excellent customer service with car inspected with you when you collect and again when you return. Very helpful and friendly.