Hidden charges such as Flex Fuel and Additional Driver

Fair rental price becomes expensive with all the additional charges. Poor service, employees have serious attitude problems.

As always, you never really know if or how to do the insurance. I paid for it through the booking site and the counter denounced the insurance and sell their policy. Luckily, I have never had to test it. The deposit seems crazy, I don’t remember this from any other rental company

Horrible customer service. It was difficult to find the company and difficult to find where to return the car. The agent at the counter was rude. I will never use this company again

When applying, it turned out that you still have to pay 18 euros commission, although it was not indicated on the booking that there would be additional fees. They also insisted on additional payment of additional insurance, although they already made an extended insurance when booking, so they asked for 60 euros and then there would be a deposit of 60 euros, in another case a deposit of 1,300 euros, which was also not the case

Like: Great value. Car worked well.
Dislike: The shuttle was for the hotel and not directly for the rental car. We arrived at 9am, but shuttle had 1.5 hour break during this period. We had to wait that entire time in cold and rain. When we called the GoldCar rep, she wasn't aware of this break in the shuttle service. It wasn't entirely clear how to get to the car rental once shuttle dropped off.