11 Car Rental Brands at Amsterdam Schiphol Airport (AMS)

Reviewed: August 18, 2022

When dropping off the car I was presented with another bill to pay and as running for flight did not have time to question what was all about. I have since emailed and awaiting response. I am still to understand the costs being presented. Just another point not sure if it was the road or car but you may want to check the tracking/balancing as car kept trying to go to the right so made it a little awkward at times. Also after driving for a day, I had to take to garage to check tyre pressure and informed incorrect valve was fitted - I paid for this to be replaced on driver front type.

Reviewed: November 30, 2020

Very quick, kind and polite service. Quick check out. Customer service very helpful to extend or amend the booking

Reviewed: March 22, 2020

Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.

Reviewed: November 15, 2019

The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.

Reviewed: October 23, 2019

Cheerful and clear

Reviewed: January 28, 2022

All was good would definitely use them again

Reviewed: January 7, 2020

Car exceeded my expectations! Very clean and very low mileage. Less the 6 months old. I didn't like being charged extra for winter tyres. I had mentioned I was driving Luxembourg time I was paying for the car. Its beyond their control, just miscommunication. I will give them 9.75 out of 10

Reviewed: October 15, 2019

Got upgrade to Mercedes, truly surprised and satisfied.

Reviewed: September 23, 2019

Only issue with car was that cleanser used prior to our rental was pretty strong and bothered my wife who is sensitive to strong smells.

Reviewed: July 12, 2019

Excellent customer service with car inspected with you when you collect and again when you return. Very helpful and friendly.

Reviewed: September 30, 2021

na

Reviewed: October 22, 2019

Excellent

Reviewed: October 19, 2019

Long wait for car to be ready once registered at counter. Still waiting for an invoice

Reviewed: October 4, 2019

Everything was good

Reviewed: September 22, 2019

New and Very clean car, Fast pick up and return. RECOMMENDED.

Reviewed: February 9, 2020

The car we ordered wasn't available, nor a similar sized car. We ended up squeezing into a smaller car.

Reviewed: January 6, 2020

We had navigation in the car and that was very helpful. The car was great on mileage. Smooth ride.

Reviewed: August 29, 2019

The car was a very small fiaT not Fiat Panda and I had to pay extra 150 euro to get a bigger car!!! I though I reserved an economy car with more space

Reviewed: August 26, 2019

Excellent

Reviewed: April 26, 2019

Car the company wanted to give me was very small (Mercedes CLA) and - as far as I can tell - is not even in the category i rented. But for small additional payment I got a premium vehicle, which was fair.

Reviewed: December 31, 2019

Fair rental price becomes expensive with all the additional charges. Poor service, employees have serious attitude problems.

Reviewed: July 29, 2019

Rent a car for 2 days and only use one, should have some type of compensation. Discount on the next rent for example.

Reviewed: July 5, 2019

Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again

Reviewed: July 4, 2019

The person who was interested in was not debonair. He could not answer to our questions. He did not give us the rental car. We took another car.

Reviewed: July 2, 2019

The car was exactly what I wanted.

Reviewed: November 17, 2019

Car was new and perfect

Reviewed: August 17, 2019

the service of green motion is poor ,specially after service

Reviewed: September 23, 2018

Like: They substituted a Toyota Yaris Hybrid with everything you might want including a GPS.
Dislike: No problems, would rent again and recommend to anybody.

Reviewed: October 20, 2017

Like: The rep was super friendly and welcoming. Very helpful as well and understanding. We explain our situation and she gave us a clear explanation of the charges and suggested some of our option for rent. The location is not exactly at the airport. You have to take a free shuttle bus to get to the location of the vendor. Tried calling when we arrive at Schiphol and no answer, BUT, she apologize because it was a busy day and were not able to answer the phone. When we were there, there were a lot of customers as well so we understood. Overall, she treat us very nicely and did apologize for not answering the call. So there is absolutely no issue here.
Dislike: No detailed instruction for the tourist. Please state that we have to take a bus to get to the location. If you have this in the confirmation email, im sure no other customer will go around IN the airport looking for the "vendor name" booth. In my case, vendor name is Green Motion. Thanks

Reviewed: September 29, 2019

Check in was fast even with quite a few customers waiting. Car was absolutely spotless and pretty much brand new. Busget is easy to find in the airport and pick up location is easy to find too.

Reviewed: August 6, 2019

Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???

Reviewed: July 25, 2019

Good service.

Reviewed: July 25, 2019

All good

Reviewed: June 22, 2019

Several items of damage were not noted on the hire paperwork. I pointed these out when I picked the car up, and although the paperwork was updated manually Budget did not update their records. When I check the car back in, I was told the car was fine and shown the way to the terminal. I was subsequently charged approx €400 for the damage I had previously pointed out. This seemed a little sneaky - no discussion at the car, no email advising the reason for the debit on my credit card. I have discussed with Budget and been advised that I should get a refund in approx 3 weeks. Disappointing.

Reviewed: September 28, 2019

Very helpful staff and good car

Reviewed: August 11, 2019

Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available. The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.

Reviewed: July 31, 2019

Car was dirty inside and out

Reviewed: May 18, 2019

Took over an hour to get served and no signs to the cabin from the bus drop off

Reviewed: May 13, 2019

They don't answer my calls, call them 7 x.

Reviewed: August 29, 2019

When I returned the car, I was asked where the back tray is, and telling me I will have to pay a fine, since it was missing. I answered it wasn't there when I picked the car and the guy said I should have mentioned it when they gave me the car. A part which you cannot see is missing. eventually they "let us go"...

Reviewed: August 23, 2019

Very satisfactory and very friendly staff.

Reviewed: August 1, 2019

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!

Reviewed: July 24, 2019

good service.however, carseats are expensive

Reviewed: June 13, 2019

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Reviewed: April 20, 2019

Very difficult airport to navigate and the Herts level and booth was very hard to find but car itself was perfect.

Reviewed: August 10, 2018

Like: Good airport location,new car
Dislike: Little walk and waiting for picking up car