“Все хорошо кроме непонятного момента почему сняли 100€ залога и после возврата авто их не вернули?”
About Budget:7.3/10
Персонал особо не содействовал в возврате авто, пришлось 6 раз вокруг аэропорта навернуть, за то знаю досконально окрестности! Почему залог не вернули???
When I returned the car, I was asked where the back tray is, and telling me I will have to pay a fine, since it was missing. I answered it wasn't there when I picked the car and the guy said I should have mentioned it when they gave me the car. A part which you cannot see is missing. eventually they "let us go"...
The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!
Check in was fast even with quite a few customers waiting. Car was absolutely spotless and pretty much brand new. Busget is easy to find in the airport and pick up location is easy to find too.
“V expensive for the car we got. Would not recommend.”
About ACE:6.0/10
Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available.
The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.
The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.
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