PARIS CHARLES DE GAULLE AIRPORT CAR RENTAL REVIEWS

perfect . Great staff, great car . Very happy

Perfect . Will use again

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.

wonderful experience

I'll be a returning customer, thank you!

Overpriced insurance (doubled the price overall), poor service, not easy to find, car in average condition

Picked up the car from CDG airport without problem. Tested fine except noisy wheel and braking. 1 hour into the journey, problem of the braking system got worse. Called the technical support and offered 2 options: car tow without replacement or drive back to the airport for a swap. We chose to drive back with slowly to the airport to avoid accident. Countered already closed after midnight. Rented hotel room at the airport at our own cost and got the car replaced the next day. The staffs said the car was checked and certified before handed over to us and will do another round of testing and will give us the report.

The actual status of car is provided in the statement of return after vehicle is returned, however the same should be more helpful to be shared at start to make driver aware about existing limitations or damages if any.

Price protector didn't got me any benefit ☺️.

Tried to sell me the complementary insurance

On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!

I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.

Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.

I would recommend Alamo for sure!!

Waited a very long time to be served, even though only 1 person ahead of me in queue. Car hire seemed to be a very long walk, with poor sign posting of location of car hire. They wanted to charge me a £50 penalty as fuel was only 9/10 full, so had hassle of finding petrol station to fill with another £7 of fuel. Would I use them again? Not in Paris because of the wait to collect car.

Hertz were the worst rental experience I have ever had. They were terribly unorganised, rude, slow and had no idea how to handle the amount of people waiting for a car. We had no one check the car with us and many scratches and dents on the car. I will avoid hertz from now on!!!

As always a great booking platform, easy to use and great filters and options!

Took about 20 minutes to collect, but that's about normal. Staff pleasant, didn't try and hard sell and the car we were given was brand new. Drop off was easy and seamless. Overall fantastic.

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

Service efficace et sympathique! Excellent véhicule! Merci!

Formidable!

The car was brand new and we enjoyed the overall experience from Pick up the whole drive and drop off Benjamin the person who assisted us while pick up was very helpful and joyful person

Very fast and easy

Taking the vehicle took a lot of time but at the same time they are going around the car with you and have a complet file about car issues.

Simple and fast, will use again.

The best car rental!

Truly make us easy

Véhicule très confortable et personnel cordial,

l will not use Budget,when I asked to add me to the driver, they want charge double.and not pemmitted to change the driver's name, not permitted to change credit card

It's good